Fachai and Responsible Gaming — A Guide for Malaysian Users
At fachai, healthy entertainment starts with self-awareness. We believe every user deserves to enjoy this platform in a way that is safe, controlled, and fun — without letting gaming disrupt their daily life.
This page contains important guidelines to help keep your gaming experience on fachai positive and balanced.
Fachai's Commitment to Responsible Gaming
Fachai takes our responsibility for every user's wellbeing seriously. This platform is designed to provide entertainment — not to encourage unhealthy gambling habits or pressure users into spending beyond their means.
We provide self-control tools, clear guidance, and useful information so every user can make informed decisions while using our platform. Responsible gaming isn't just a slogan — it's part of how we operate every day.
If at any point you feel that using this platform is starting to affect your personal life, social relationships, or finances, we encourage you to take immediate action using the tools we provide or to seek professional help.
Recognise the Signs of Risky Behaviour
Awareness is the first step. Here are the warning signs to watch out for in yourself or someone you care about:
You find yourself continuing to deposit money even after exceeding your set budget, or borrowing money to play.
You frequently play longer than intended and find it hard to stop even when you've already decided to.
Gaming is being used as a way to escape problems, work stress, relationship issues, or difficult emotional states.
Gaming is starting to interfere with your work, family, social relationships, or important financial responsibilities.
You keep playing in an attempt to recover money you've already lost, often leading to even greater losses.
You hide how often you play or how much you've spent from family or friends.
How to Set Effective Time Limits & Budgets
Daily or Weekly Budget Limit
Before you start a gaming session, set a maximum amount you're willing to spend — and stick to it. Base that number on your actual income and financial commitments, not on how much you hope to win.
A simple principle: the amount you deposit should be money you can afford to lose entirely without it affecting your finances. If losing that amount would cause problems, lower your limit.
- Set a daily or weekly deposit limit through your account settings
- Run through a personal checklist before depositing any amount
- Do not increase your current limits when you're feeling emotional or after a string of losses
Time Limits & Regular Breaks
Time passes quickly when you're playing online. Set an alarm or reminder so you don't end up playing longer than you planned.
- Limit your play sessions to a set duration — for example, no more than one hour at a time
- Take a break of at least 15 minutes every hour to give your mind a rest
- Avoid playing late at night or when you're feeling drowsy
- Do not play when you're under work stress or dealing with personal conflicts
Keep in mind that decisions made when you're tired or emotional are easier to regret. A short break is often all it takes to help you make a clearer, better choice.
Available Self-Control Tools
Fachai provides several self-control tools that users can use to better manage their time on the platform. These features are designed to help, not punish — and can be activated at any time through your account or by contacting customer support.
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is in place, the system will block any deposit that exceeds the amount you've chosen within that period.
If you feel you need a break from the platform, you can request a temporary cooling-off period — whether for a few days or a few weeks. During this time, your account will be temporarily frozen.
For more serious cases, users can apply for a long-term self-exclusion where access to the platform will be fully blocked for an extended period. This is the right option if you feel you are struggling to control your own usage.
To activate any of these features, contact our support team at [email protected].
Minor Protection
The fachai platform is strictly for adults aged 18 and above. We take this responsibility seriously and have multiple layers of protection in place to prevent underage access.
As a parent or guardian, you play the most important role in protecting your children from accessing online gambling platforms. Here are the steps we recommend:
- Never share your fachai login credentials with anyone, including family members
- Log out of your account every time you're done using the platform, especially on shared devices
- Use parental control software on devices used by children in your home
- Have open conversations with your children about the risks of online gambling
- Report to us immediately if you suspect your account has been accessed without your authorisation
Any account found to be used by a minor will be closed immediately, and the associated funds will be handled in accordance with our established protection policy.
Platform Age Requirement
Minimum: 18 years old
Users are required to verify their age upon registration. We reserve the right to request identity verification documents at any time.
Life Balance & Getting Professional Help
Maintain a Healthy Balance
Online gaming should make up a small part of a balanced life — not become the main focus of your free time. Users who game in a healthy way typically set clear boundaries between their leisure time and other responsibilities.
Make sure to set aside quality time for family, friends, work, exercise, and other hobbies. The most enjoyable gaming is gaming that doesn't get in the way of the things that matter more in your life.
Get Support When You Need It
If you or someone you know is struggling with a gambling problem, seeking help is a sign of strength, not weakness. A range of professional support resources is available in Malaysia:
- Malaysia Ministry of Health Mental Health Helpline: 1-800-82-0066
- Befrienders Malaysia: 03-7627 2929
- Your counsellor or family doctor can also provide a referral to an appropriate specialist
Note: fachai is not affiliated with any of the organisations listed above. These numbers are provided for public information purposes only.
If you have any questions about the self-control tools available on fachai or need help with your account, our team is ready to assist.