Fachai Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how fachai collects, uses, stores, and protects the personal information of users in Malaysia. We treat your privacy as a priority and are committed to handling your data in a transparent and responsible manner.
This policy applies to all fachai platform users. Last updated: 2026.
Information We Collect
When you register or use the fachai platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected include:
- Account information: Your username, email address, phone number, and the password you create during registration.
- Payment information: Payment methods used (such as TNG eWallet or FPX), transaction amounts in MYR, and deposit and withdrawal records. We do not store full card numbers or bank account details directly.
- Device and browser information: Device type, operating system, browser version, IP address, and language settings used when accessing the platform.
- Usage data: Pages visited, session duration, in-platform actions, betting preferences, and game history.
- Cookies and tracking technologies: Session data and preferences stored to facilitate smoother navigation and a seamless login experience.
We only collect information necessary for the purposes stated in this policy. Users are not required to provide more information than what is needed for basic registration.
Data We Do Not Collect
- Full credit/debit card numbers
- PIN or banking password
- Biometric information
- Personal communication content
Why We Use This Information
Ensuring every account belongs to a verified individual who is 18 years of age or older, in line with platform policy.
Securely processing deposits and withdrawals in MYR and maintaining transaction records for account purposes.
Detecting and preventing fraud, unauthorised access, and suspicious account activity.
Analysing usage patterns to improve the interface, speed, and overall user experience.
Contacting users regarding their account, transactions, technical support, and important platform notifications.
To meet Malaysian legal compliance requirements applicable to online platform operations.
Cookie Usage & Session Tracking
The fachai platform uses cookies and similar local storage technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Session cookies: Keeps you logged in during an active session so you do not have to sign in repeatedly while browsing the platform.
- Preference cookies: Stores your language preference, display settings, and other customisations you have set.
- Analytics cookies: Helps us understand how users interact with the platform for internal improvement purposes. This data is not shared with external advertising parties.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in automatically.
Data Storage, Security & Sharing
How We Store & Protect Your Data
All fachai user data is stored on servers protected by multiple layers of security. Every data transfer between your device and our servers is encrypted using SSL protocol, ensuring your information cannot be intercepted in transit.
We restrict access to personal data to only the staff and systems that require it to perform specific functions. All internal access is logged and monitored. Passwords are stored in a hashed format that cannot be reversed.
Data retention periods depend on operational requirements and applicable laws. Inactive account data may be deleted after a set period in accordance with our internal policy.
Third-Party Sharing
Fachai does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- Payment service providers: To process deposits and withdrawals in MYR via TNG, FPX, or relevant banks.
- Legal requirements: When required by a competent authority or a valid court order.
- Technical infrastructure providers: Cloud computing and hosting services required for platform operations, subject to strict confidentiality agreements.
All third parties involved are required to comply with data protection standards equivalent to our own practices.
Your Rights as a User & How to Contact Us
As a fachai platform user, you have certain rights regarding your personal data that can be exercised at any time by contacting our support team:
- Right to access: You may request a copy of the personal information we hold relating to your account.
- Right to rectification: If any information we hold about you is inaccurate or outdated, you have the right to request that it be corrected.
- Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests will be considered in accordance with applicable legal and operational requirements.
- Right to restriction: You may request that we restrict how your data is processed in certain circumstances while a dispute is being resolved.
- Right to object: You have the right to object to the processing of your data for specific purposes, including promotional communications.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact us by email at:
We will endeavour to respond to every request within a reasonable timeframe. Any changes to this Privacy Policy will be published on this page with a clear update date.
